At MakanE, I worked closely with customers throughout the onboarding journey, helping them understand the product, addressing their questions, and making the transition into using the platform as clear and smooth as possible. The role required strong communication, consistent follow-up, and a clear understanding of customer needs, while also working closely with the team to keep the onboarding experience organized and customer-focused. This experience strengthened my ability to build relationships from the first interaction, create a positive Customer Experience, and support customers as they became more confident using the product. My work was recognized through being named a Top Achiever within my team, reflecting my commitment to customer support, communication, and consistent performance.